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You’ll find many answers to your U.P. Connection Federal Credit
Union-related questions in this section. Simply click on the topic
you have a question about and you’ll likely find the answer you
need. If not, give us a call at 402-391-5838 or 888-302-9776. Or,
send us an e-mail.
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ACH/Direct Deposit/Payroll Deduction |
Q: What is ACH/Direct Deposit?
A: ACH (Automated Clearing House) is a method of processing a
direct deposit of a person’s payroll. ACH is an electronic
payments network that businesses utilize to process their
employees’ payroll deposits. This network allows funds to be
automatically credited to a member’s checking or savings account,
based on information provided by a member’s employer.
Click here
for more information about Direct Deposit. |
Q: What is Payroll Deduction?
A: This is a method of deposit where a company sends the
member’s full (net) dollar amount, or any portion of the net pay,
to the credit union. This service is a safe and easy way to direct
your funds into your checking or savings account. It’s
confidential and it’s absolutely free!
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Q: How do I sign up for Payroll Deduction or ACH/Direct
Deposit?
A: Contact one of our branch locations or
click here for
Direct Deposit/Payroll Deduction set-up information.
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Q: How do I set up Direct Deposit of my Social Security check?
A: Visit any of our branch locations to pick up the Social
Security form and for any additional assistance. |
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ATM
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Q: How much does it cost to use U.P. Connection Federal Credit
Union’s ATMs?
A: Credit union members can use any of our ATMs and
Cash
Corner ATMs for free!
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Q: Can I use ATMs owned by banks or other credit unions?
A: Yes. You can use thousands of ATMs worldwide, however, U.P.
Connection passes along a nominal processing fee ($1.50 per
transaction) that other ATM owners charge the credit union, for
allowing our members to use foreign ATMs. Foreign ATM owners may
also charge a surcharge fee that could range anywhere from $1.50
to $10.00 or more (depending on the ATM owner). The surcharge is
NOT charged by us, but by the foreign ATM owner. You can avoid
paying surcharges for foreign ATMs by using a U.P. Connection ATM
or a Cash Corner ATM. Click here to find a Free ATM location.
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Q: What exactly is a surcharge?
A: A surcharge is nothing more than a fee that a foreign ATM
owner (a non-U.P. Connection ATM) charges people for the privilege
of using their ATM. If you don’t want to pay the surcharge, simply
cancel the transaction.
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Q: What do I do if I lose my ATM/Check Card?
A: During business hours, call us at 402-391-5838 or
888-302-9776. After business hours, call 612-316-1484 or
800-535-8440.
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Q: Is there a fee to replace a lost or stolen U.P. Connection
ATM Card?
A: Yes, a small fee applies. |
Q: How long does it take to receive a new ATM/Check Card?
A: Typically, you’ll receive the new card in 7-10 business
days.
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Daily Transfers
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Q: What is Daily Transfers?
A: Daily Transfers is a convenient way of making your monthly
loan payments. With Daily Transfers, your loan payment is
automatically deducted from your U.P. Connection checking or share
savings account. This convenient feature is available for all our
loans.
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Branch Locations Q&A
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Q: Where are U.P. Connection Federal Credit Union Branch offices
located?
A: Click here to view a list of all our branch locations.
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Time Share Certificates
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Q: Does U.P. Connection Federal Credit Union offer Time Share
Certificates?
A: Yes!
Click here to view all our current certificate terms and rates.
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Q: What is the minimum deposit amount required to open a Time
Share Certificate?
A: All of our Time Share Certificates require a $500 minimum
deposit.
Click here to view all our current certificate terms and rates.
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Checking Accounts |
Q: What types of checking accounts does U.P. Connection Federal
Credit Union offer?
A: We offer several types of checking accounts to fit your
life style. Click here for more information about the types of
checking accounts offered. |
Q: How do I reorder checks?
A: You can reorder your checks a number of ways. The easiest
way is to reorder them online. Or, you can mail in the reorder slip that came with your
last order. Or, you can complete the form at any
branch location.
Or you can call 402-391-5838 or 888-302-9776 for assistance.
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Q: What do I do if my checks are lost or stolen?
A: Call U.P. Connection Federal Credit Union immediately at
402-391-5838 or 888-302-9776.
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| Home Equity - Fixed |
Q: What is a Home Equity - Fixed?
A: This type of loan allows homeowners to borrow money against
their established equity. The loan is for a specific purpose and
for a fixed term. A Home Equity - Fixed is different than a home
equity line-of-credit because a home equity line-of-credit is a
revolving credit line that can be used periodically for multiple
purchases, over a longer term. Click here for more information on
Home Equity – Fixed loans. |
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Express Transfer
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Q: What is Express Transfer?
A: Express Transfer is a free service that enables you to make
loan payments and deposits to your U.P. Connection account
electronically, by accessing your checking account at another
financial institution.
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Q: Can I make loan payments with Express Transfer?
A: Yes. You can pay your U.P. Connection loan electronically
by choosing the payment amount to transfer to your U.P. Connection
loan. At the frequency you request, the same dollar amount
automatically transfers and credits your loan.
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Q: Can I make deposits with Express Transfer?
A: Yes. You can deposit money into your U.P. Connection
account at a frequency you request. The same dollar amount
automatically transfers and debits your other financial
institution’s checking account, and goes into your U.P. Connection
account.
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Q: How do I sign up for the Express Transfer service?
A: Call or visit any of our branch locations.
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Share Accounts |
Q: What is the $25 Par Value?
A: Since each member of U.P. Connection Federal Credit Union
is also a part-owner of the credit union, your $25 par value
represents your “share” of credit union membership and must remain
as the minimum balance in your share account.
This allows you to have an active voice in the credit union’s
operations. You have the power to nominate and vote for U.P.
Connection Federal Credit Union Board of Directors. In addition,
you can vote on other important credit union issues that impact
the organization. You also have the ability to volunteer and serve
the credit union in other exciting capacities, which enables you
to play an active role in the way your financial institution is
operated. You won’t find such opportunities with banks.
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Q: What happens if I close my account? Do I get my $25 Par
Value back?
A: If you should ever terminate your credit union membership,
your $25 Par Value is refunded to you. Nominal fee will be applied
to accounts closed within first 90 days. |
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Home Equity Line-of-Credit
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Q: What is a home equity line-of-credit?
A: A home equity line-of-credit is a revolving credit line
that can be used for multiple purchases. Your credit line is
determined by how much equity (ownership) you’ve established in
your home. When you apply for a home equity line-of-credit, you
are using the equity you’ve established in your home as collateral
to borrow the money you want. Click here for more information
about home equity lines of credit.
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Hours of Operation
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Q: What are U.P. Connection Federal Credit Union’s hours?
A: Click here for all our branch locations and hours.
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How to Join U.P. Connection Federal Credit Union
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Q: How do I join U.P. Connection Federal Credit Union?
A: Click here to learn how.
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Individual Retirement Account (IRA)
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Q: What type of IRAs are offered at U.P. Connection Federal
Credit Union?
A: We offer Traditional, Roth and Coverdell Education IRAs. We
offer them as Time Share Certificates and Share Accounts.
Click
here for more information.
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Membership
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Q: Am I eligible to join U.P. Connection Federal Credit Union?
A: To see if you’re eligible to join U.P. Connection Federal
Credit Union, click here.
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Q: I’m about to switch jobs. Can I still maintain my credit
union membership?
A: Yes! Even if your job takes you out of the state, you can
still maintain your U.P. Connection membership. At U.P. Connection
Federal Credit Union, “once a member, always a member.”
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Overdraft Protection
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Q: What is Overdraft Protection?
A: Overdraft Protection is a type of “personal protection
loan” for your U.P. Connection checking account and acts as a
“safety net” to keep you from bouncing checks and incurring fees
should you overdraw your checking account.
Click here for more
information on Overdraft Protection. |
Q: What happens if my Overdraft Protection limit is reached and
I overdraw my checking account?
A: If this happens, before any outstanding checks or
transactions are processed, we will see if you have available
funds in your Share Savings Account to cover the outstanding
checks or transactions. If no funds are available in your Share
Savings Account, the outstanding items cannot be processed and
will be returned. This will create a fee(s) for these items. |
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Money Market Advantage Account |
Q: What is the minimum balance requirement for your money
market account?
A: There is a $2,500 minimum deposit required to open the
account. To avoid a monthly service fee, there is a $2,500 daily
balance requirement. If the average daily balance falls below the
$2,500 minimum, a monthly fee will be assessed. |
Q: How is interest calculated for your money market account?
A: Dividends are calculated on an average daily balance using
tiers of $2,500, $5,000, $25,000, and $50,000, then credited
monthly. |
Q: How often can I write checks from the money market advantage
account?
A: You can write up to three checks per calendar month from
the Money Market Advantage Account. Federal Regulation D prohibits
you and any joint owner from making more than six (6) transfers or
withdrawals each month, from your Money Market Advantage Account,
by the following means: Pre-authorized or automatic
transfer/withdrawal, telephone transfer, Teledata-24 transfer, or
Internet Branch transfer. |
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Regulation D
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Q: What is “Regulation D?”
A: Federal Regulation “D” limits the number of selected
savings transactions people can make during a one-month period.
This regulation is not U.P. Connection Federal Credit
Union-specific. All banking consumers, regardless of where their
account is located, must abide by this regulation.
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Q: What are the specifics of Regulation D?
A: Federal Regulation D prohibits you and any joint owner from
making more than six (6) transfers or withdrawals each month, from
your Share Savings Account or Money Market Advantage Account, by
the following means: Pre-authorized or automatic (ACH or overdraft
protection) transfer/withdrawal, telephone transfer, Teledata-24
transfer, or Internet Branch transfer, to another deposit account (including
checking).
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Q: What happens if I make more than 6 Regulation D transfers
during a calendar month?
A: If your transactions exceed six per month (as outlined
above), Regulation D requires us to terminate access devices on
your account until the next calendar month. After the limit of six
Regulation D classified transactions per month are reached,
additional Regulation D transfers from your account will not be
completed.
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Q: Are there any Regulation D classified transactions that are
not limited to six during a calendar month?
A: Yes. You can make unlimited Regulation D classified
transactions from your Share Savings Account by any of the
following means: transfers to any U.P. Connection loan account,
transfers or withdrawals made in person at any of our branch
locations, or transfers or withdrawals made at an ATM.
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| Pee Wee Penguin Club |
Q: What is the Pee Wee Penguin Club?
A: Our Pee Wee Penguin Club is a membership club for children
age 12 and under. The club helps teach kids the importance of
saving money as well as provides fun social events and other club
benefits. Click here for more information on the Pee Wee Penguin
Club. |
Q: How do I sign up my child for Pee Wee Penguin Club
membership?
A: Please contact any of our branch
locations for set-up information on a Pee Wee Penguin Club
Account. |
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| Internet Branch |
Q: What is Internet Branch
A: Internet Branch is our free internet account access service that gives you unlimited access to your U.P. Connection accounts 24-hours-a-day, from any computer connected to the internet. |
Q: What can I do with Internet Branch?
A: One sign-in to view multiple accounts, make address changes, view images of your checks, access on-line services from one screen: e-statements, check reorders, bill pay, apply for a loan, check balance and history of accounts |
Q: How much does Internet Branch cost?
A: This service is free!
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Q: How do I sign up for Internet Branch?
A: Call or stop by any of our branch locations. |
Q: Once I sign up for Internet Branch, how fast can I begin using this service?
A: Once you signed up, you may start using this service
immediately. |
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| Deposit Insurance |
Q: Are my deposit accounts insured?
A: Yes! Each individual member’s account is insured by the NCUSIF,
the National Credit Union Share Insurance Fund up to $100,000 per
account. This fund is backed by the full faith and credit of the
NCUA, a U.S. government agency.
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Teledata-24 |
Q: What is Teledata-24?
A: Teledata-24 is a 24 hour phone access.
Click here for
information about Teledata-24.
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e-Statements |
Q: What is an e-Statement?
A: An e-Statement is an electronic version of your
paper statement. It is a replica of your paper copy. You have the
capability to print or save it. |
Q: Do I need to have Online Access to view my e-Statement?
A: Yes |
Q: How do I sign up for e-Statements?
A: You must contact one of our branch offices. |
Q: What is the cost for e-Statements?
A: e-Statements are free.
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Q: Do I need any special software to view my e-Statement?
A: The statement requires
Internet Explorer 4.0 or later or
Netscape 4.77 or 6.0. We have provided the links to download.
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Q: Can I print my own paper copy?
A: Yes, you can print the entire statement. Select
"open a new window" then select "File/print". |
Q: How do I know when my e-Statement is ready to view?
A: An e-mail will be sent automatically to the e-mail address
you have provided. Your e-Statement will be typically ready to
view by the 4th business day of the month.
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Q: How can I view e-Statements from previous months?
A: Once you sign up, you will be able to view your statement
history the following month. A maximum of 1 year history will
accumulate for retrieval. |
Q: How can I switch back to paper statements?
A: Contact one of our member service representatives at any
of our locations.
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Q: What should I do if I cannot retrieve my e-Statement?
A: You can contact one of our member service
representatives at any of our locations.
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Online Bill Pay |
Q: Is it possible to schedule recurring payments?
A: Yes. You will have several options for the frequency of
the recurring transactions. |
Q: How do I register for electronic bill pay?
A: Bill Pay registration is easy! Please contact one of our
member service representatives at any of our locations. |
Q: When I add a new payee to my bill pay account, or edit bill
pay information, how quickly will the change take place?
A: When you update the information for the bill pay account,
the changes are effective immediately. |
Q: Can I use electronic bill pay with all my accounts?
A: No, only checking accounts can be used for bill pay
purposes. |
Q: When can I start using electronic bill pay?
A: You can begin using the bill pay product once you have
received an E-mail and letter to the addresses you provided during
the registration process.
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Q: When is bill pay available?
A: You can schedule payments 24 hours a day, seven days a
week. |
Q: How do I add new payees?
A: You can add payees by accessing the Add Payee screen. New
payees will be added to the payee list immediately. |
Q: Can bill pay be used when I am out of the country?
A: Bill pay provides you with peace of mind when you are
traveling for an extended period of time. All you need is access
to the Internet with a secure browser and you can pay your bills
while out of the country. Payees must be located within the 50
United States and Territories. |
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Q: Is there a limit to the number of bill pay accounts I can
set-up?
A: Yes, you are limited to one bill pay account per checking
account. If you have multiple checking accounts, you can set up
bill pay on each one. |
Q: Who can be paid using the bill pay system?
A: Anyone in the 50 United States and territories who can
accept a check can be paid using the bill pay system. You can pay
practically anyone- charge accounts, utilities, auto loans,
professionals, even a lawn service or a relative. |
Q: Can I pay my bills on the weekend?
A: You can set up your payments during the weekend. However,
the system will prohibit you from scheduling a single payment and
the first of a recurring payment on the same weekend. This is
because payments scheduled for the weekend are always processed on
the Friday before. Therefore, when scheduling payments on a
weekend, the first day for which you can schedule payments (single
or recurring) is the first business day following the weekend. |
Q: If I schedule multiple bill payments for a single day, how
will my account be debited- as a lump sum or separately?
A: Each bill payment is debited separately. |
Q: What if I do not have sufficient funds on the day my account
is scheduled to be debited?
A: You will be charged a $25 fee the first day, then it will
try again the next day. If the account is still insufficient you
will be charged another $25 fee and the bill will not be paid. |
Q: If I make an error with inputting payee information and it
results in a late fee, am I responsible for the charges?
A: Yes, you are responsible for the late fee. You always have
the option to manually modify the payee information. |
Q: How do I place a 'stop payment' on a bill payment?
A: You may edit or delete a payment anytime before the
"process date”. Payments that have been remitted electronically
cannot be stopped.
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Your savings federally insured to at least $100,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency |
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We Do Business in Accordance With The Federal Housing Law and The Equal Credit Opportunity Act. |
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